Effective September 4, 2026
Who is covered
This limited warranty applies to new OLEEK lunch boxes purchased from OLEEK through Amazon.com and delivered within the United States. Coverage begins on the Amazon purchase date shown in the order record.
What is covered
For one year, OLEEK will review product issues including defects, leakage concerns, latch or seal problems, damaged parts, accidental damage, and other problems that keep the lunch box from serving its everyday purpose.
How to request help
- Provide your name, email address, and valid Amazon order ID.
- Tell us what happened. We may ask for a photo or short video so we can understand the issue.
- If a replacement is approved, we will request your current US shipping address.
Registration is not required. Proof of purchase is required for every claim.
Available resolutions
Depending on the issue and product availability, OLEEK may provide troubleshooting, a replacement product, or guidance for requesting a refund through Amazon. All refunds for Amazon purchases are processed under Amazon’s applicable return and refund procedures.
Reasonable claim limits
This promise is intended for genuine customer support requests. OLEEK may decline claims involving an invalid or unverifiable order, repeated claims for the same purchase, fraud, resale inventory, or abuse of the warranty process. A replacement color or design may be offered when the original selection is unavailable.
Contact us
Email WeCare@OLEEK.us or use the support button on this website. Our team is available 24/7.