Effective September 4, 2026
This Privacy Policy explains how OLEEK collects and uses information when you visit lunchbox.oleek.us or contact our support team.
Information you provide
When you request support, we may collect your name, email address, Amazon order ID, issue description, and any photos or videos you choose to share. If a replacement is approved, we may also collect your current shipping address.
How we use information
- To verify an eligible OLEEK purchase.
- To answer questions and troubleshoot product issues.
- To process an approved replacement or guide an Amazon resolution.
- To detect fraud or misuse and maintain support records.
- To improve product quality and customer care using aggregated issue trends.
Service providers
We use service providers to operate this website and support experience, including website hosting and Tawk.to for customer messaging. These providers process information on our behalf according to their own terms and privacy commitments. Amazon separately processes information connected to your Amazon account, purchase, refund, and delivery.
Analytics and cookies
The website and its support widget may use essential cookies or similar technology to function, remember a support conversation, protect the service, and understand basic site usage. We do not sell personal information.
Data retention
We keep support information only as long as reasonably needed to resolve requests, maintain warranty records, prevent abuse, and meet legal or operational obligations.
Children’s privacy
This site is intended for parents, guardians, and adult purchasers. Children should not submit personal information. A parent or guardian should contact us for support involving a child’s product.
Your choices
You may ask to access, correct, or delete information you submitted, subject to records we must retain for legal, fraud-prevention, or warranty purposes.
Contact
For privacy questions, email WeCare@OLEEK.us.